Powerful Words and Phrases to Use in Your Daily Business Vocabulary

“It’s my pleasure.”

Here’s a nice little thought for the day, and it’s my pleasure to share it with you.

I appreciate unhurried, friendly employees. We were at a store the other day, and when I thanked the employee who had spent a lot of time helping us out, she replied with, “It was my pleasure.”

When I hear the words “my pleasure” I always pause. Probably because it is such an uncommon phrase — I can’t help but feel the person saying those words is being truly genuine. It suggests the person actually enjoyed helping me.

Imagine that.

Try it yourself. It’s as fun to say, as it is to hear.

The next time someone thanks you for something, reply with,

“The pleasure is all mine.”

See how it makes you feel. The same is true for…

“Thank you.”

“How can I be of service?”

“How are you doing?”

What do all of these comments and questions have in common?

They are putting the other person’s interests ahead of your own.

What they don’t say is:

“It’s all about me, it’s all about me, it’s all about me.” The “about me” thinking is your own head running. What am I going to say next? How will I close the sale? You know, you can change this starting today — and, it’s not that hard to do.

The next time a client or customer calls with a concern ask,

“How can I be of service?”

Look at your partners, teammates or clients as dear and valued friends. Thank them for their support and friendship.

A sincere expression of interest goes a long way.

An expression of gratitude goes a long way.

Continual and meaningful communication with customers and clients is the secret to good business.

With some practice you can develop good communication habits in your daily life.

Try it. You’ll be amazed at the results!

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